Enquiries  1300 255 287

Terms and Conditions

When you enter in agreement with Pharaohs Service Pty/Ltd trading as Quest Coaches to book charter service, your booking is accepted subject to the following terms and conditions and by confirming your booking you accept that these terms & conditions will apply.

Deposit and Final Payment

Quest Coaches requires the payment of $110.00 non refundable deposit to confirm a booking. The balance of any amount due will be payable in full no later than 5 working days prior to the date of travel.

Credit Card Charges

In the event of payment via credit card, Quest Coaches will charge an additional fee of 5% merchant fee for AMEX & Diners credit cards, and 1% for all other cards of the value of the booking. (Conditions apply)

Amendments

Any amendments to your booking after confirmation can only be accepted subject to availability. Quest Coaches reserves the right to charge for any addition charges in relation to the amendment.

Cancellations

In an event that you cancel your booking. Quest Coaches reserves the right to charge a cancellation fee as follows:

  • Bookings cancelled greater than 5 days prior to travel: $110.00 booking confirmation fee
  • Bookings cancelled between 5 days prior to travel and the day of travel, but not on the day of travel: 50-75% of the booking value.
  • Bookings cancelled on the day of travel: 100% of the value of the booking.

Extensions

In the event that your booking does not run to schedule or is amended on the day of the trip, an extra $55.00 will apply for every additional 15 minutes.

Liability

  • Quest Coaches and its personnel will apply the requested trip time by the customer on the itinerary form. Quest Coaches assumes no liability for any delay on arriving to your destination as a result of any traffic problem, accident, road work or related reason.
  • Quest Coaches assumes no liability for any loss or damage to any of its customer's luggage carried by Quest Coaches buses or luggage trailers attached to any Quest Coaches buses.
  • Quest Coaches assumes no liability for any loss or damage occasioned by the negligence, act or omission of any passengers on board.

Other Conditions of Booking

  • Food & Beverage Consumption: Food & Beverages are not to be consumed on any vehicle without prior approval.
  •  To have alcohol on the bus (if approved by Quest Coaches), need to be in cans or plastic NO GLASS ALLOWED ON BUSES and $77.00 fee will apply.  In such circumstances payment of a bond may be required to cover the risk of damage to the vehicle. Your responsibility for any damage is in accordance with these terms and conditions.
  • Due to the Liquor Control Reform Act 1998, STRICTLY, NO ALCOHOL is to be carried or consumed on buses between 8.00pm and 5.00am.
  • Damage to Vehicle: You are responsible for any charge levied by our suppliers and repairers in respect of any damage caused to a vehicle as a direct result of your booking.
  • The driver of any vehicle will have the discretion to stop the vehicle and disembark those passengers engaging in unacceptable or unruly behaviour.
  • Smoking is not permitted by law on any charter bus.

Price

Prices are current at the time of quotation and subject to availability at the time of booking. All quoted prices include GST.