FAQ

How much notice do I need to give to make a new booking?

Early booking is essential to ensure a bus is available for you however in case of short notice booking, Quest Coaches staff will do their best to accommodate your needs.

Can I amend my itinerary after I've confirmed my booking?

Any amendments to your booking after confirmation can only be accepted subject to availability. Quest Coaches reserves the right to charge for any addition charges in relation to the amendment.

Can I cancel my booking after I've confirmed it?

In an event that you cancel your booking. Quest Coaches reserves the right to charge a cancellation fee as follows:

• Bookings cancelled greater than 5 working days prior to travel: $110.00 booking confirmation fee
• Bookings cancelled between 5 working days prior to travel and the day of travel, but not on the day of travel: 50% to 75% of the booking value.
• Bookings cancelled on the day of travel: 100% of the booking value.

What is the price for Group charter?

It depends on the size of the bus, the distance you travel and the time you will spend out. Please contact us on 1300 255 287 to obtain a quotation.

How can I pay for my booking?

Payments can be made by direct deposit into our account or by credit card.

What is the credit card fee?

In the event of payment via credit card, Quest Coaches will charge an additional fee of 5% merchant fee for AMEX and Diners credit cards. No merchant fee for all other cards.

Can we consume alcohol in the bus? 

Due to the Liquor Control Reform Act 1998, STRICTLY, NO ALCOHOL is to be consumed on buses. 
Quest Coaches might approve it on very special occasions. (please talk to Quest Coaches for approval)

What is a security bond I have to pay?

In the event of consuming alcohol, a security bond may be required to cover the risk of damage to the vehicle. Your responsibility for any damage is in accordance with these terms and conditions.

Do your buses have toilets?

No, our buses do not have toilets on board.

Other Conditions of Booking

• Food & Beverage Consumption: Food & Beverages are not to be consumed on any vehicle without prior approval.
• Damage to Vehicle: You are responsible for any charge levied by our suppliers and repairers in respect of any damage caused to a vehicle as a direct result of your booking.
• The driver of any vehicle will have the discretion to stop the vehicle and disembark those passengers engaging in unacceptable or unruly behaviour.
• Smoking is not permitted by law on any charter bus.