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Terms and Conditions

When you enter in agreement with Pharaohs Service Pty/Ltd trading as Quest Coaches to book charter service, your booking is accepted subject to the following terms and conditions and by confirming your booking you accept that these terms & conditions will apply.

Deposit and Final Payment

Quest Coaches requires the payment of $110.00 non refundable deposit to confirm a booking. The balance of any amount due will be payable in full no later than 5 working days prior to the date of travel.

Credit Card Charges

In the event of payment via credit card, Quest Coaches will charge an additional fee of 5% merchant fee for AMEX & Diners credit cards, and 1% for all other cards of the value of the booking. (Conditions apply)


Any amendments to your booking after confirmation can only be accepted subject to availability. Quest Coaches reserves the right to charge for any addition charges in relation to the amendment.


In an event that you cancel your booking. Quest Coaches reserves the right to charge a cancellation fee as follows:

  • Bookings cancelled greater than 5 working days prior to travel: $110.00 booking confirmation fee
  • Bookings cancelled between 5 working days prior to travel and the day of travel, but not on the day of travel: 50-75% of the booking value.
  • Bookings cancelled on the day of travel: 100% of the value of the booking.


In the event that your booking does not run to schedule or is amended on the day of the trip, an extra $55.00 will apply for every additional 15 minutes.


  • Quest Coaches and its personnel will apply the requested trip time by the customer on the itinerary form. Quest Coaches assumes no liability for any delay on arriving to your destination as a result of any traffic problem, accident, road work or related reason.
  • Quest Coaches assumes no liability for any loss or damage to any of its customer's luggage carried by Quest Coaches buses or luggage trailers attached to any Quest Coaches buses.
  • Quest Coaches assumes no liability for any loss or damage occasioned by the negligence, act or omission of any passengers on board.

Other Conditions of Booking


  • Smoking is not permitted by law on any charter bus
  • Food and beverages are not to be consumed on any vehicle without prior approval.
  • Due to the Liquor Control Reform Act 1998, STRICTLY NO ALCOHOL is to be consumed on buses. Quest Coaches may approve it on very special occasions. (Please contact Quest Coaches for approval).
  • Damage to Vehicle: Clients are responsible for any charge levied by our suppliers, repairers for any damage caused to the vehicle as a direct result of your booking. Examples include vandalism and breakage of interior or exterior fittings.
  • For any excessive vehicle cleaning that is required for the bus after the trip, due to food or beverage spillage, vomit, steam cleaning of the seats, disinfecting the bus to meet H&S requirements, an additional fee of $100.00 or more may be charged. The actual fee is subject to the extent of cleaning required.
  • Quest Coaches drivers have the discretion to stop the vehicle and disembark any passengers engaging in unacceptable or unruly behaviour.
  • Parents, guardians or the client are required to ensure all children wear seat belts in seat belt equipped vehicles.
  • Quest Coaches is not responsible for the provision, installation and securing of children, child booster seats, capsules and child restraints. Parents, guardians or the client are responsible to provide, install and secure all child restraint and booster seats.
  • Quest Coaches drivers are not responsible for the behaviour and safety of children when not accompanied by a parent or guardian. Quest Coaches bus and coach drivers are responsible for the safe operation of the vehicle as their primary focus.
  • Payment of a bond may be required to cover the risk of damage to the vehicle.



Prices are current at the time of quotation and subject to availability at the time of booking. All quoted prices include GST. 

Due to the Liquor Control Reform Act 1998, STRICTLY, NO ALCOHOL is to be consumed on buses. 

Quest Coaches might approve it on very special occasions(please contact Quest Coaches for approval)